Managing Difficult Conversations Training - Perth

Managing Difficult Conversations Training - Perth

You know that feeling when you need to address something tricky with a colleague, but you keep putting it off? Maybe it's giving feedback to someone who gets defensive, dealing with a team member who's constantly negative, or having that awkward conversation about performance issues. We've all been there - sitting at our desk knowing we need to have "the talk" but dreading every minute of it.

The truth is, most of us were never taught how to handle these conversations properly. We either avoid them completely (and watch problems get worse), or we dive in unprepared and somehow make things even more uncomfortable. Sound familiar?

Here's what I've learned after years of training managers and team leaders: difficult conversations don't have to be career-ending disasters. When you know what you're doing, they can actually strengthen relationships and solve problems faster than you'd expect.

This training isn't about becoming confrontational or learning corporate scripts that sound fake. It's about having real conversations that get results without burning bridges. You'll discover how to stay calm when emotions run high, find common ground even when people disagree, and walk away with actual solutions instead of hurt feelings.

We focus on the conversations that actually happen in your workplace - not theoretical scenarios. Whether you're dealing with someone who interrupts in meetings, addressing attendance issues, or navigating personality clashes between team members, you'll practice with situations you'll actually face on Monday morning.

What You'll Learn

How to prepare for difficult conversations so you feel confident instead of anxious
Techniques to keep discussions productive when people get emotional or defensive
Ways to listen actively and ask questions that uncover the real issues
Methods to find solutions that work for everyone involved
Strategies to follow up effectively so problems stay solved
Communication skills that help prevent conflicts from escalating in the first place

The Bottom Line

After this training, you'll handle challenging workplace conversations with confidence instead of dread. You'll know exactly how to structure these discussions, what to say when people get upset, and how to guide conversations toward positive outcomes. Most importantly, you'll stop avoiding the conversations that need to happen - because you'll have the skills and confidence to handle them professionally and effectively.